We answer every email
Support
Something not working, or a billing question? Write to support@hellobellyapp.com and a person will reply. The answers below cover most of what people ask.
Common questions
How do I change my due date?
Open the app, go to Profile, and tap your due date. Everything — your week, your daily guide, the 3D model — moves with it straight away.
How do I cancel my subscription?
If you subscribed on iPhone, cancel through Apple: Settings → your name → Subscriptions → Hello Belly → Cancel. If you subscribed on the web, open Profile → Manage subscription in the app, which opens the billing portal. Cancelling during the 3-day free trial means you are not charged.
I paid but Premium isn't showing up.
Purchases restore automatically when you sign in with the same Apple ID or account you bought with. If it still says free, sign out and back in once, then email us — we can look up the receipt and fix it from our side.
How does partner sharing work?
In Profile → Family, send an invite link. When your partner opens it they join your pregnancy: same weeks, same guides, and one Premium subscription covers you both. You can remove them at any time from the same screen.
How do I stop the notifications?
Turn them off in Profile → Notifications inside the app, or in your phone's system settings for Hello Belly. There is no separate marketing list to unsubscribe from.
How do I delete my account and my data?
Email support@hellobellyapp.com from the address on your account and we delete it, along with your chats, trackers and memories. Bump journal photos live in your own iCloud private database, not on our servers — deleting the app or the journal removes those from your iCloud. See the privacy policy for the full picture.
Is Hello Belly medical advice?
No. It explains things; your provider decides them. Hello Belly gives educational information and is not a substitute for a midwife, doctor or emergency care. For bleeding, severe pain, reduced movements or a fever, contact your provider or emergency services straight away.
Still stuck?
Email support@hellobellyapp.com with your account email and what happened — screenshots help. If it's about an App Store purchase, Apple's reportaproblem.apple.com handles refunds directly.
Hello Belly on the App Store